Routing, answering, recording and reporting for live insurance transfers — in one place.
Publishers ask before they send. We reserve the longest-idle available agent and answer with a yes or no in milliseconds.
Agents go Available in the Live Call Console and answer transfers in the browser — no desk phones or softphone installs.
Prefer a cell phone? Calls ring the agent’s own number while the console pops the caller’s details.
Every answered call is recorded in dual channel and attached to the lead for QA, coaching and compliance.
See answer rates, talk time, conversions and revenue by agent, publisher and lead type.
Admins see the whole floor, managers oversee their teams, and agents focus on their own calls.