Live Agent Calls pre-pings your queue, reserves the next available licensed agent, and rings exactly one browser phone — then records and tracks every conversation.
Dorothy M. · TX
Final Expense · Publisher: SeniorCare Leads
Agent rings per call — never a free-for-all
Agent hold after a Retreaver pre-ping
Ring window before rolling to the next agent
Of answered calls recorded and logged
How it works
Routing that respects your agents and your vendors: every caller reaches a real person who is ready to talk.
Your publisher or Retreaver campaign pings Live Agent Calls before sending the caller.
We pick the longest-idle licensed agent who is online and not on a call, and hold them for 60 seconds.
The transfer lands on our number and rings only that agent’s browser phone. No phone hardware needed.
No answer in 20 seconds? The call moves to the next agent in line — one at a time, never all at once.
Built for telesales floors
Final Expense and Medicare teams use Live Agent Calls to answer faster, sell more, and know exactly where every transfer went.
Agents take calls right from the Live Call Console with one click — or forward to their own phone.
Answer rates, talk time, sales and missed calls per agent and per publisher, updated live.
Dual-channel recordings attached to every lead and call record for QA and compliance review.
Plug into Retreaver and any publisher that can send a webhook — caller details enrich the lead automatically.
See Live Agent Calls route a real transfer to the next agent in your queue — setup takes an afternoon.